Last updated: April 15, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://zipmovingco.com (the “Website”) and the moving and related services (the “Services”) provided by ZIP Moving (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
To use the Website or book our Services, you must be at least 18 years of age and legally capable of entering into binding agreements.
You agree to provide accurate, current, and complete information when requesting quotes, making a booking, or submitting forms on the Website. You are fully responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your name or contact information.
We reserve the right to deny access to the Website, refuse service, or cancel any booking at our sole discretion if we believe these Terms have been violated or if the Website or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates provided by ZIP Moving are based on the information you provide, including the volume and nature of goods to be moved, access conditions at pickup and delivery locations, travel distance, and any special requirements disclosed.
Quotes and estimates are approximate and non-binding. They may be adjusted if the actual conditions of the move differ materially from the information originally submitted. Final charges will be based on the Services actually performed.
Certain bookings may require a deposit or payment pre-authorization. Payment terms, cancellation policies, and booking conditions will be detailed in your booking confirmation or a separate written agreement. You are responsible for carefully reviewing all documents and promptly informing us of any errors or changes.
3. Customer Responsibilities
By booking our Services, you agree to:
Ensure that all items are properly packed and ready for transportation before the moving crew arrives, unless packing services were specifically included in your booking.
Provide safe, clear, and unobstructed access to the pickup and delivery locations, including elevators, stairs, entrances, and parking areas, and obtain any required permits or building approvals.
Notify us in advance of any fragile, valuable, oversized, or specialty items that require special handling or equipment.
Comply with all applicable laws, regulations, and building or community rules relating to the move.
Confirm that you are the legal owner of the goods or have full authorization from the owner to arrange their transportation.
4. Excluded and Prohibited Items
We may refuse to transport certain items, including but not limited to:
Hazardous, flammable, explosive, or otherwise dangerous materials.
Illegal substances or any items prohibited by law.
Perishable goods, live animals, or plants, unless we have expressly agreed in writing to transport them prior to the move.
If prohibited items are included without our prior written approval, you will be solely responsible for any resulting loss, damage, fines, penalties, or legal consequences.
5. Payment Terms
Payment terms will be specified in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is typically required before the scheduled move, with the remaining balance due upon completion of the Services.
Additional fees may apply for any services or conditions not included in the original quote, such as extra labor, long carries, stair flights, additional stops, waiting time, or changes to the move plan.
If payment is not made when due, we may charge late fees and, to the extent permitted by law, retain possession of your goods until the full outstanding balance is paid.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees set out in your estimate, booking confirmation, or our current cancellation policy.
If you cancel or reschedule with insufficient notice, you may forfeit all or part of your deposit and be charged for any preparation costs we have already incurred.
We may also need to delay, reschedule, or cancel a move due to circumstances beyond our reasonable control (such as severe weather, unsafe road conditions, or equipment issues). In such cases, we will notify you as soon as possible and work with you to find a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss of or damage to your goods is limited to the extent permitted under applicable law and subject to the specific liability terms in your estimate, bill of lading, or other moving documents.
You must inspect your goods at delivery and note any visible damage on the delivery paperwork before signing. Any concealed damage must be reported to us in writing within the timeframe specified in your moving documentation.
Compensation limits depend on the valuation or protection option selected at booking. Additional coverage may be available for an extra fee. We are not liable for damage caused by events beyond our control, including natural disasters, severe weather, or pre-existing defects in the items.
8. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or loss of goodwill.
Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid to ZIP Moving for the specific Service giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot be legally excluded or limited under applicable law.
9. Intellectual Property
All content on https://zipmovingco.com, including text, graphics, logos, images, designs, and software, is owned by ZIP Moving or its licensors and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, republish, or create derivative works from any part of the Website without our prior written consent.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://zipmovingco.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which ZIP Moving maintains its principal place of business, without regard to conflict of laws principles.
Any dispute arising from or relating to these Terms or our Services shall first be attempted to be resolved informally by contacting us at [email protected] or . If the dispute cannot be resolved informally, it must be brought exclusively in the state or federal courts located in the county of our principal business address, and you consent to the jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://zipmovingco.com with an updated “Last updated” date. Your continued use of the Website or Services after the changes take effect constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us through one of the following methods:
Via the contact form on https://zipmovingco.com
By email: [email protected]